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At In-N-Out Bakers, we are committed to ensuring the satisfaction of our customers. Our refund policy aims to be transparent and fair, acknowledging the unique nature of our bakery products.
1. Refund Eligibility:
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Damaged or Incorrect Orders: If you receive a product that is damaged or not what you ordered, please contact us within 24 hours of receipt with photographic evidence. We will arrange a refund or replacement as soon as possible.
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Quality Issues: If you are not satisfied with the quality of the product, please contact us within 24 hours of receipt. We may request a return of the product for inspection. Refunds or replacements for quality issues are at the discretion of In-N-Out Bakers.
Contact Us:
For more information about our refund policy or to submit a refund request, please contact us at [Contact Information].
5. Changes to Refund Policy:
In-N-Out Bakers reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Contact Information].
4. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
3. Refund Process:
To initiate a refund, contact our customer service team with your order details and the reason for the request. Refunds will be processed to the original method of payment within 7-14 business days after the approval of the refund request. We reserve the right to refuse a refund if the product returned does not meet our refund policy criteria.
2. Non-Refundable Items:
Custom Orders: Due to the personalized nature of custom orders, we cannot offer refunds or exchanges unless the product is damaged or incorrect.
Edible Products: For health and safety reasons, products that have been partially consumed or tampered with are not eligible for a refund.